Refund & Returns Policy

If you are not happy with your order, you can ask for a refund within 30 days of delivery.

Opened bottles are covered [confirm]. [Confirm any eligibility conditions, such as one refund per customer.]

Email info@swisskom.com or use our contact form. Include your order number.

[Confirm whether the product must be sent back, and who pays return shipping.]

Approved refunds go back to your original payment method. [Confirm processing time.]

If your order arrives damaged or you received the wrong item, contact us with your order number and a photo. We will send a replacement or refund at no cost to you.

The guarantee applies to subscription orders as follows: [confirm which shipments are eligible].

If you live in the EU, you also have a statutory right to withdraw from your purchase within 14 days of delivery, without giving a reason. This is in addition to our 30-day guarantee and does not limit your legal rights.